Bord Gáis won three awards at the CCMA Ireland (Contact Centre Management Association) Irish Contact Centre & Shared Services Awards, held in Dublin on 14th November 2009. The company’s success at this year’s awards, the industry event of the year, reflects the company’s commitment to delivering exemplary customer service. This follows the company’s recent success at the CCA UK (Customer Contact Association) Awards in Edinburgh on 4th November 2009 where Bord Gáis Networks won the overall Excellence Award for ‘Best Customer Experience’ in the UK and Ireland.
At the CCMA awards, Bord Gáis Networks and its contact centre partner, FEXCO, took the award for ‘Best Small or Growing Contact or Shared Services Centre’ and with customer satisfaction monitoring partner, W5, took the award for ‘Best Quality Measurement Programme.’
Chief Executive of Bord Gáis, John Mullins, said: “We are delighted to receive these awards in recognition of the superb work done by the staff of Bord Gáis Networks and Bord Gáis Energy and our contact centre and other partners. Our call centres are positioned at the very heart of the organisation with clear objectives to deliver excellent service to our customers while meeting ambitious business objectives in terms of our outbound campaigns. We strive for excellence to ensure our customers are satisfied in their dealings with us, but it is very gratifying to see the standards we reach being recognised as best in class externally.”
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